The Consumer may terminate the Agreement during a Cooling-off Period of 14 days without giving any reason. Kalpáky may ask the Consumer for the reason for withdrawal, but the Consumer is not obliged to provide one.

The Cooling-off Period starts on the day after the Consumer, or a third party designated in advance by the Consumer who is not the carrier:

a.     receives the Product; or

b.     if the Consumer has ordered multiple Products in a single order that are delivered separately, receives the last Product; or

c.     if delivery of the Product consists of multiple shipments or parts, receives the last shipment or the last part.

During the Cooling-off Period, the Consumer will handle the Product and the packaging with care. The Consumer will only unpack or use the Product as far as is necessary to determine the nature, characteristics and functioning of the Product. The guiding principle is that the Consumer may handle and inspect the Product only as the Consumer would be permitted to do in a shop.

The Consumer is only liable for any decrease in the value of the Product that results from handling the Product more than is necessary to determine its nature, characteristics and functioning. The Consumer is not liable for any such decrease in value if Kalpáky has not provided the Consumer with all legally required information about the Right of Withdrawal before or at the time the Agreement is concluded.

The Consumer must notify Kalpáky of the withdrawal within the Cooling-off Period. The Consumer must do so by sending a statement to Kalpáky by e-mail, or by sending a Written notice to the address referred to in Article 2. The Consumer may use the Model Withdrawal Form (Appendix I to these General Terms and Conditions) for this purpose, but is not obliged to do so.

The Consumer must return the Product to Kalpáky as soon as possible and in any event within 14 days after notifying Kalpáky of the withdrawal. The direct costs of returning the Product are borne by the Consumer. The Product should preferably be returned with all accessories supplied, in its original condition and, as far as reasonably possible, in its original packaging, in accordance with the instructions provided by Kalpáky. The Consumer bears the risk and the burden of proof that the Right of Withdrawal has been exercised correctly and in time.

If Kalpáky enables the Consumer to notify it of the withdrawal electronically, Kalpáky will immediately send an electronic confirmation of receipt after receiving this notification. 

Kalpáky may withhold the refund until it has received the Product, or until the Consumer has demonstrated that the Product has been returned, whichever is earlier.

Refunds will be made free of charge using the same payment method that the Consumer used to pay for the order, unless the Consumer has expressly agreed to a different method of refund.

The Right of Withdrawal is excluded for the delivery of sealed Products that are not suitable to be returned for reasons of health protection or hygiene if the seal has been broken after delivery.

This applies only to Products that Kalpáky has sealed before delivery (for example with a hygiene seal, warranty seal, safety seal or other protective seal) specifically to protect the health or hygiene of the Consumer.

The Right of Withdrawal lapses only if and insofar as the Consumer has broken, opened or damaged this seal after receiving the Product. As long as the seal remains completely intact, the Product may be returned within the Cooling-off Period referred to in this Article.

Kalpáky will inform the Consumer of this ground for exclusion before the Agreement is concluded and/or will state it clearly in the product information in the Webshop.