1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Locations
We currently ship to [list countries/regions, e.g., all across India].
International shipping availability may vary.
3. Delivery Time
Estimated delivery time is 3–7 business days, depending on your location.
Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
Free shipping may be offered on selected orders or promotions.
5. Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS, if available.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
Please contact us within 24–48 hours of delivery
Share clear photos of the product and packaging
We will review and arrange a replacement or refund, as applicable
Returns Policy
Due to the nature of food and consumable products, returns are handled with care.
1. Eligibility for Returns
Opened or used food products are not eligible for return for safety and hygiene reasons.
Returns are accepted only if the product is:
Damaged during shipping
Defective
Incorrect item delivered
2. Return Request Process
To request a return:
Email or contact us with your order number
Provide photos and a brief explanation
Our team will review your request and respond within 2–3 business days
3. Refunds
Once approved, refunds will be processed to the original payment method.
Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
Shipping charges (if any) are non-refundable unless the error was on our part.
4. Replacements
Approved replacement products will be shipped at no additional cost.
Delivery time for replacements may vary.
Cancellations
Orders can be cancelled before shipment by contacting us as soon as possible.
Once an order has been shipped, cancellation is not possible.
